At Sutra Salon our business is primarily appointment based. Because your services are reserved for you, we ask that you please adhere to our cancellation policy.
We kindly request a 24-hours notice to reschedule or cancel your appointment. Any single appointment not cancelled within 12 hours will result in full service charge.
Multiple services and salon service packages including but not limited to Keratin services and Japanese straightening services, etc., must be held with a credit card. Multiple services or packages not cancelled 24-hours in advance will result in full-service charge or gift cards/certificates will be voided.
Hair extension services require a 50% deposit when appointment is reserved.
In the event a guest is a no-show for a scheduled appointment, the full fee of the service(s) will be charged.
Due to scheduling commitments to our staff and other guests, we will reschedule any appointment for which you are more than 15-minutes late. To avoid delaying our next guests, your service will need to end on time, regardless of when you arrived.
Our cancellation policy allows us the time to inform our standby guests of any availability, and keep our staff’s scheduled filled, thus better serving everyone.
Thank you for your cooperation in this matter and consideration of your fellow guests.