Policies

Policies

Cancellation Policy

At Sutra Salon our business is primarily appointment based. Because your services are reserved for you, we ask that you please adhere to our cancellation policy.

We kindly request a 24-hours notice to reschedule or cancel your appointment. Any single appointment not cancelled within 12 hours will result in full service charge.

Multiple services and salon service packages including but not limited to Keratin services and Japanese straightening services, etc., must be held with a credit card. Multiple services or packages not cancelled 24-hours in advance will result in full-service charge or gift cards/certificates will be voided 

Hair extension services require a 50% deposit when appointment is reserved.

In the event a guest is a no-show for a scheduled appointment, the full fee of the service(s) will be charged 

Due to scheduling commitments to our staff and other guests, we will reschedule any appointment for which you are more than 15-minutes late. To avoid delaying our next guests, your service will need to end on time, regardless of when you arrived.

Our cancellation policy allows us the time to inform our standby guests of any availability, and keep our staff’s scheduled filled, thus better serving everyone.

Thank you for your cooperation in this matter and consideration of your fellow guests. 

 

Privacy Policy

Sutra Salon is committed to protecting the privacy and confidentiality of our clients and supporters.

We only collect personal information that is necessary for our work. We never disclose the personal information of our clients or supporters to third parties, unless they are working directly on our behalf or we are required to do so by law. Nor do we publish personal information in publications or on our website, without explicit/express consent, unless required by law. We never sell, rent, lend or give away our supporter list. Supporters may choose not to receive some or all of our supporter communications.

Sutra Salon also actively seeks to ensure that all personal information we collect is protected from misuse, unauthorized access, modification or disclosure. We have internal data protection and electronic data transmission procedures and all payments and communications made online via our website are secure.

Individuals may request copies of the personal information Sutra Salon holds and request correction of any inaccuracies.

Sutra Salon respects your support and honors your privacy.

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24235 Hawthorne Boulevard, Torrance, California